Refund policy

Return & Replacement Policy

Eligibility for Returns

  • Returns are accepted only in cases of product damage, leakage, breakage, or other manufacturing/fulfillment defects not caused by customer misuse or handling.
  • Requests for return must be submitted within 3 days of delivery, along with unboxing video of the product clearly showing the issue.

Non-Returnable Conditions

  • Opened, used, or partially consumed products.
  • Products damaged due to incorrect storage or handling after delivery.
  • Returns requested beyond the 3-day window.

Return Process

  1. Raise a request: Contact us at contact@myvelmira.com with your order number, description of the issue, and supporting images & videos.
  2. Verification: Our team will verify the claim within 2–3 business days.
  3. Return Approval & Pickup: If approved, we will arrange for product pickup at no additional cost.
  4. Replacement or Refund: A replacement will be shipped after inspection of the returned product. If a replacement is unavailable, a full refund will be issued to your original payment method within 5–7 business days.

Important Notes

  • We reserve the right to refuse a return if the product is found to be tampered with, used, or not defective as claimed.
  • Refunds will not be made for reasons of personal dislike of fragrance, texture, or results, as skincare outcomes vary from person to person.

Contact Us
For shipping or return inquiries, please reach us at: